Frequently Asked Questions (FAQ) for Restoring with Revival

At Restoring with Revival, we understand that property damage can be a stressful and overwhelming experience. We're here to help you through every step of the restoration process. Below are answers to common questions about our services in Coweta County, Carroll County, Fayette County, Peachtree City, Douglasville, Stockbridge, Griffin, Union City, Fayetteville, Forest Park, Pike County, Carrollton, Newnan, Senoia, Jonesboro, Hampton, Morrow, Lovejoy, Zebulon, and Williamson, GA.

General Restoration & Services


Q: What areas do you serve? We proudly serve Coweta County, Carroll County, Fayette County, Peachtree City, Douglasville, Stockbridge, Griffin, Union City, Fayetteville, Forest Park, Pike County, Carrollton, Newnan, Senoia, Jonesboro, Hampton, Morrow, Lovejoy, Zebulon, and Williamson, GA, and surrounding communities.

Q: Are you available 24/7 for emergencies? Yes, we offer 24/7 emergency restoration services for immediate response to water, fire, and storm damage. We understand that disasters don't wait for business hours.

Q: Do you work with insurance companies? Absolutely. We work closely with all insurance carriers to help streamline the claims process and ensure you receive the maximum coverage for your restoration needs. We can provide all necessary documentation to support your claim.

Q: What certifications do your technicians hold? Our technicians are highly trained and often IICRC certified (Institute of Inspection, Cleaning and Restoration Certification) in various restoration specialties, including water damage, mold remediation, and fire damage.


Water Damage Restoration


Q: What should I do immediately after discovering water damage? Your first priority is safety. If there's standing water, ensure everyone is safe and, if possible, identify and stop the water source (e.g., turn off the main water supply). Then, contact us immediately. Prompt action minimizes further damage and prevents mold growth.

Q: How long does water damage restoration typically take? The timeline varies depending on the extent of the damage, the source of the water, and the materials affected. Minor issues might take a few days, while extensive damage could take weeks, especially if reconstruction is required. We prioritize efficient drying and mitigation to expedite the process.

Q: What are the stages of water damage restoration? Generally, water damage restoration involves:

  • Emergency Response/Mitigation: Stopping the source of water, immediate extraction, and securing the property.
  • Remediation: Drying affected areas, dehumidification, removal of unsalvageable materials, and addressing any mold growth.
  • Restoration: Repairing and rebuilding your property to its pre-loss condition, which may include structural repairs, painting, and new flooring.


Fire Damage Restoration


Q: What does fire damage restoration involve? Fire damage restoration is a comprehensive process that includes:

  • Damage Assessment: Evaluating the extent of fire, smoke, and soot damage.
  • Property Securing: Board-up services and securing the property to prevent further damage.
  • Soot and Smoke Removal: Specialized cleaning techniques to remove soot and smoke residue from surfaces and contents.
  • Odor Removal: Using advanced methods like ozone treatments or thermal fogging to eliminate stubborn smoke odors.
  • Structural Repairs: Repairing or reconstructing damaged structural elements.
  • Content Restoration: Cleaning, sanitizing, and restoring salvageable personal belongings.

Q: Is smoke damage different from fire damage? Yes, while related, smoke damage can be extensive even without direct fire contact. Smoke particles and acidic soot can cause discoloration, etching, and persistent odors on various surfaces and contents. Specialized techniques are required for effective smoke and soot removal.

Q: Will my insurance cover fire damage restoration? Most homeowner's insurance policies cover non-intentional fire damage. We will work directly with your insurance provider to ensure proper documentation and support for your claim.


Storm Damage Restoration


Q: What types of storm damage do you handle? We handle a wide range of storm damage, including damage from high winds, hail, fallen trees, and flooding, affecting roofs, siding, windows, and the interior of your property.

Q: How quickly can you respond to storm damage? We offer 24/7 emergency response for storm damage to help mitigate further issues like water intrusion and structural instability.

Q: What steps should I take after my property is damaged by a storm?

  • Ensure safety: Move to a safe area if the damage is severe.
  • Document the damage: Take photos and videos for insurance purposes.
  • Prevent further damage: If safe, tarp any exposed areas to prevent water entry.
  • Call us immediately: We can assess the damage and begin the restoration process.
  • Contact your insurance company: File a claim as soon as possible.


Mold Remediation


Q: What causes mold growth in a home or business? Mold typically thrives in damp, humid environments and often results from untreated water damage, leaks, or excessive moisture. It can grow on various porous surfaces like drywall, wood, and insulation.

Q: Is mold dangerous? Mold can cause various health issues, including respiratory problems, allergies, and skin irritation. It can also cause significant structural damage to your property if left unaddressed.

Q: What is your mold remediation process? Our mold remediation process generally includes:

  • Inspection and Assessment: Identifying the extent of mold growth and its source.
  • Containment: Preventing the spread of mold spores to unaffected areas.
  • Air Filtration: Using specialized equipment like air scrubbers and HEPA vacuums to capture airborne mold spores.
  • Mold Removal: Safely removing mold and mold-infested materials using antifungal and antimicrobial treatments.
  • Cleaning and Disinfection: Cleaning and sanitizing affected structural elements and contents.
  • Drying and Dehumidification: Ensuring all affected areas are thoroughly dried to prevent future mold growth.
  • Restoration: Repairing and rebuilding any areas damaged by mold.


Remodeling and Repairs


Q: Do you offer general remodeling services in addition to damage repair? Yes, in addition to restoring properties after damage, we also provide comprehensive remodeling and repair services to help you rebuild or enhance your home or business. This can range from minor repairs to full-scale renovations.

Q: Can you help with repairs that aren't related to a disaster? Absolutely. We offer a wide range of repair services for general wear and tear, updates, or improvements you wish to make to your property.

Q: What kind of remodeling projects can you handle? Our remodeling services can include kitchen and bathroom remodels, basement finishing, room additions, flooring installation, painting, and more. Contact us to discuss your specific project needs.


Emergency Restoration Services


Q: What constitutes an emergency restoration service? Any sudden and unexpected event that causes significant damage to your property and requires immediate attention to prevent further harm. This includes burst pipes, severe flooding, active fires, or significant storm damage that compromises your property's integrity.

Q: How quickly can you respond to an emergency? We pride ourselves on a rapid response time. Our 24/7 emergency services ensure we can be on-site quickly to assess the damage and begin mitigation efforts.

Q: What are the benefits of immediate emergency response? Prompt action in an emergency can significantly reduce the overall damage, minimize restoration costs, and prevent secondary issues like mold growth or further structural deterioration.

Start Your Mold-Free Journey Today!


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